Whitney Krizaj
Burton, MI
989-413-2144
wkrizaj26@gmail.com
About
Looking to develop my customer service skills and use my leadership skills in developing not only myself but others. Over 15 years in customer service, leadership, and developing teams. Helped reset teams for growth mindsets and development to succeed. Opened stores throughout Michigan and Canada. Learning new ways to make work efficient and adaptable is something I enjoy. Working with teams leading with compassion, kindness, empathy, authenticity, adaptability, and growth mindset is how we win.
Education
Certificate in Esthetics – May 2023
Marketti Academy of Cosmetology – Waterford, MI
Licenses
State Esthetician License – Jun 2023
Skills
- Staff Development
- KPI Analysis
- Sales Strategy Development
- Sales Forecasting
- Project Leadership
- Multitasking
- Operations Management
- Customer Service
- Problem-Solving
- Adaptability
- Excellent Communication
- Team Leadership
- Product Knowledge
- Data Analysis
- Technology Proficiency
- Market Research
Experience
Sales and Service Lead – Sep 2024 - Present
SEPHORA – Bloomfield Hills, MI
Center Manager – Nov 2023 - Sep 2024
European Wax Center – Flint, MI
- Creating a safe work environment by engaging and educating team members.
- Growing our new center to thrive among our community and be a great foundation for licensed employees.
Freelancer – Dec 2022 - Apr 2024
The Estee Lauder Companies Inc. – Michigan
Assistant Manager: Customer Experience – Jul 2022 - Dec 2022
JCPenney – Sterling Heights, MI
Store Manager – Feb 2022 - Jul 2022
Windsor Fashions – Flint, MI
Retail Operations Manager – Jun 2021 - Feb 2022
Ulta Beauty – Flint, MI
Sales Manager / Store Manager Interim – Oct 2020 - Jun 2021
David's Bridal – Saginaw, MI